Frequently Asked Questions
From which locations do you dispatch orders?
We take pride in providing our customers with exceptional value and service. Therefore, our shipments originate from warehouses situated in the United States, Australia, Europe, and Asia. The specific dispatch location is determined based on the most efficient route and stock availability.
Are my payments secure?
Yes, your payments are 100% safe and secure.We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept. We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.
How long does the handling process take?
Our processing period is one business day. Subsequently, the orders are transferred to our shipping collaborators, which may include USPS, UPS, DHL, FedEx, Australia Post, Canada Post, or New Zealand Post. The selection is based on your location and the most expedient service accessible.
Why is my order being shipped in different packages?
If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a product is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.
Is the shipping free?
Shipping is completely free for all orders! Go ahead, load up your cart and receiving free worldwide shipping benefits.
What is the delivery time?
it can take 5-15 business days, depending on your location.Once your order has passed the required checks and been marked for shipping, you will receive an email with the shipment tracking number.For additional information about your package, don't hesitate to get in touch with our customer support service.
Can I cancel my order after I've made a purchase?
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required.
What if I need to return the product?
Don't worry! We're here to help you every step of the way. Just reach out to us and we'll guide you through the entire process.
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Should you have any inquiries or concerns, feel free to reach out. We are more than happy to assist you in any way possible.